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#10428WaitingLow priorityviprefund-requested
Cannot play sounds on iOS app
Requester
Category
Technical
Channel
Email
Assignee
Created
2026-07-01
Submission · Email
Christiane Nguyen reached out regarding "cannot play sounds on ios app". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10428
StatusWaiting
PriorityLow
CategoryTechnical
ChannelEmail
AssigneeAaron Fournier
Created2026-07-01
Last updated2026-07-03 09:00
Submission metadata
Requester handlechristiane.nguyen
Requester emailchristiane.nguyen@gmail.com
DeviceiPhone 15 Pro · iOS 18.2
App version4.1.0
Order referenceORD-48200
PlanSOAAK Premium (Annual)
Tagsvip, refund-requested