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#10427OpenMedium priorityrefund-requestedrenewal
Wellness check results not saving
Requester
Category
Billing
Channel
Web Form
Assignee
Created
2026-07-04
Submission · Web Form
Marcus Marchetti reached out regarding "wellness check results not saving". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10427
StatusOpen
PriorityMedium
CategoryBilling
ChannelWeb Form
AssigneeDev Patel
Created2026-07-04
Last updated2026-07-06 09:07
Submission metadata
Requester handlemarcus.marchetti
Requester emailmarcus.marchetti@soaak.com
DevicePixel 8 · Android 15
App version4.2.1
Order referenceORD-48201
PlanSOAAK Premium (Monthly)
Tagsrefund-requested, renewal