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#10426ResolvedHigh prioritymobilevip
Quiz answers reset after submitting
Requester
Category
Account
Channel
In-App Chat
Assignee
Created
2026-07-07
Submission · In-App Chat
Sofia Tanaka reached out regarding "quiz answers reset after submitting". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10426
StatusResolved
PriorityHigh
CategoryAccount
ChannelIn-App Chat
AssigneeUnassigned
Created2026-07-07
Last updated2026-07-09 09:14
Submission metadata
Requester handlesofia.tanaka
Requester emailsofia.tanaka@outlook.com
DeviceMacBook Pro · Safari 18
App version4.3.2
Order referenceORD-48202
PlanEnterprise Seat
Tagsmobile, vip