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#10425In ProgressUrgent priorityescalated

Oura Ring link expired before use

Requester

Category

Content

Channel

Phone

Assignee

Created

2026-07-10

Submission · Phone

Miguel Vojcak reached out regarding "oura ring link expired before use". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.

Ticket information

Ticket ID#10425
StatusIn Progress
PriorityUrgent
CategoryContent
ChannelPhone
AssigneeMaya Chen
Created2026-07-10
Last updated2026-07-12 09:21

Submission metadata

Requester handlemiguel.vojcak
Requester emailmiguel.vojcak@comcast.net
DeviceWindows 11 · Chrome 129
App version4.4.3
Order referenceORD-48203
PlanFree Trial
Tagsescalated

Attachments (2)

screenshot-billing.png

412 KB · Customer · 2026-07-19 08:22

receipt-july.pdf

88 KB · Customer · 2026-07-19 08:22