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#10424ClosedLow priorityrenewalbug
Password reset email never arrives
Requester
Category
Gift Cards
Channel
Email
Assignee
Created
2026-07-13
Submission · Email
Freya Kovacs reached out regarding "password reset email never arrives". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10424
StatusClosed
PriorityLow
CategoryGift Cards
ChannelEmail
AssigneeRosa Iglesias
Created2026-07-13
Last updated2026-07-15 09:28
Submission metadata
Requester handlefreya.kovacs
Requester emailfreya.kovacs@gmail.com
DeviceiPhone 15 Pro · iOS 18.2
App version4.5.0
Order referenceORD-48204
PlanSOAAK Premium (Annual)
Tagsrenewal, bug