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#10422OpenHigh prioritybugfirst-contact
Subscription not renewing after payment
Requester
Category
Technical
Channel
In-App Chat
Assignee
Created
2026-07-19
Submission · In-App Chat
Elena Lindqvist reached out regarding "subscription not renewing after payment". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10422
StatusOpen
PriorityHigh
CategoryTechnical
ChannelIn-App Chat
AssigneeDev Patel
Created2026-07-19
Last updated2026-07-21 09:42
Submission metadata
Requester handleelena.lindqvist
Requester emailelena.lindqvist@outlook.com
DeviceMacBook Pro · Safari 18
App version4.1.2
Order referenceORD-48206
PlanEnterprise Seat
Tagsbug, first-contact