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#10421ResolvedUrgent priorityviprefund-requested
Duplicate charge on annual plan
Submission · Phone
Noah Tien reached out regarding "duplicate charge on annual plan". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10421
StatusResolved
PriorityUrgent
CategoryBilling
ChannelPhone
AssigneeUnassigned
Created2026-07-22
Last updated2026-07-24 09:49
Submission metadata
Requester handlenoah.tien
Requester emailnoah.tien@comcast.net
DeviceWindows 11 · Chrome 129
App version4.2.3
Order referenceORD-48207
PlanFree Trial
Tagsvip, refund-requested