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#10420In ProgressLow priorityrefund-requestedrenewal
Requesting refund for accidental upgrade
Submission · Email
Yuki Rossi reached out regarding "requesting refund for accidental upgrade". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10420
StatusIn Progress
PriorityLow
CategoryAccount
ChannelEmail
AssigneeMaya Chen
Created2026-07-25
Last updated2026-07-27 09:56
Submission metadata
Requester handleyuki.rossi
Requester emailyuki.rossi@gmail.com
DeviceiPhone 15 Pro · iOS 18.2
App version4.3.0
Order referenceORD-48208
PlanSOAAK Premium (Annual)
Tagsrefund-requested, renewal