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#10419ClosedMedium prioritymobilevip
Entitlement removed after renewal
Requester
Category
Content
Channel
Web Form
Assignee
Created
2026-07-28
Submission · Web Form
Ibrahim Novak reached out regarding "entitlement removed after renewal". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10419
StatusClosed
PriorityMedium
CategoryContent
ChannelWeb Form
AssigneeRosa Iglesias
Created2026-07-28
Last updated2026-07-28 09:03
Submission metadata
Requester handleibrahim.novak
Requester emailibrahim.novak@soaak.com
DevicePixel 8 · Android 15
App version4.4.1
Order referenceORD-48209
PlanSOAAK Premium (Monthly)
Tagsmobile, vip