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#10418WaitingHigh priorityescalated
Affirmation program missing from account
Requester
Category
Gift Cards
Channel
In-App Chat
Assignee
Created
2026-07-03
Submission · In-App Chat
An Becht reached out regarding "affirmation program missing from account". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10418
StatusWaiting
PriorityHigh
CategoryGift Cards
ChannelIn-App Chat
AssigneeAaron Fournier
Created2026-07-03
Last updated2026-07-05 09:10
Submission metadata
Requester handlean.becht
Requester emailan.becht@outlook.com
DeviceMacBook Pro · Safari 18
App version4.5.2
Order referenceORD-48210
PlanEnterprise Seat
Tagsescalated