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#10417OpenUrgent priorityrenewalbug
Course audio stops at 40 seconds
Requester
Category
Integrations
Channel
Phone
Assignee
Created
2026-07-06
Submission · Phone
Jonas Berg reached out regarding "course audio stops at 40 seconds". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10417
StatusOpen
PriorityUrgent
CategoryIntegrations
ChannelPhone
AssigneeDev Patel
Created2026-07-06
Last updated2026-07-08 09:17
Submission metadata
Requester handlejonas.berg
Requester emailjonas.berg@comcast.net
DeviceWindows 11 · Chrome 129
App version4.6.3
Order referenceORD-48211
PlanFree Trial
Tagsrenewal, bug