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#10416ResolvedLow priorityfirst-contactmobile
Change email on subscriber record
Requester
Category
Technical
Channel
Email
Assignee
Created
2026-07-09
Submission · Email
Ingrid Mbeki reached out regarding "change email on subscriber record". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10416
StatusResolved
PriorityLow
CategoryTechnical
ChannelEmail
AssigneeUnassigned
Created2026-07-09
Last updated2026-07-11 09:24
Submission metadata
Requester handleingrid.mbeki
Requester emailingrid.mbeki@gmail.com
DeviceiPhone 15 Pro · iOS 18.2
App version4.1.0
Order referenceORD-48212
PlanSOAAK Premium (Annual)
Tagsfirst-contact, mobile