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#10415In ProgressMedium prioritybugfirst-contact
Request to transfer gift card balance
Requester
Category
Billing
Channel
Web Form
Assignee
Created
2026-07-12
Submission · Web Form
Tomas Karim reached out regarding "request to transfer gift card balance". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10415
StatusIn Progress
PriorityMedium
CategoryBilling
ChannelWeb Form
AssigneeMaya Chen
Created2026-07-12
Last updated2026-07-14 09:31
Submission metadata
Requester handletomas.karim
Requester emailtomas.karim@soaak.com
DevicePixel 8 · Android 15
App version4.2.1
Order referenceORD-48213
PlanSOAAK Premium (Monthly)
Tagsbug, first-contact