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#10414ClosedHigh priorityviprefund-requested
Enterprise seat count incorrect
Requester
Category
Account
Channel
In-App Chat
Assignee
Created
2026-07-15
Submission · In-App Chat
Clara Raman reached out regarding "enterprise seat count incorrect". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10414
StatusClosed
PriorityHigh
CategoryAccount
ChannelIn-App Chat
AssigneeRosa Iglesias
Created2026-07-15
Last updated2026-07-17 09:38
Submission metadata
Requester handleclara.raman
Requester emailclara.raman@outlook.com
DeviceMacBook Pro · Safari 18
App version4.3.2
Order referenceORD-48214
PlanEnterprise Seat
Tagsvip, refund-requested