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#10413WaitingUrgent priorityrefund-requestedrenewal

Meditation downloads fail on Android

Category

Content

Channel

Phone

Assignee

Created

2026-07-18

Submission · Phone

Tu Van Whitfield reached out regarding "meditation downloads fail on android". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.

Ticket information

Ticket ID#10413
StatusWaiting
PriorityUrgent
CategoryContent
ChannelPhone
AssigneeAaron Fournier
Created2026-07-18
Last updated2026-07-20 09:45

Submission metadata

Requester handletuvan.whitfield
Requester emailtuvan.whitfield@comcast.net
DeviceWindows 11 · Chrome 129
App version4.4.3
Order referenceORD-48215
PlanFree Trial
Tagsrefund-requested, renewal

Attachments (2)

screenshot-billing.png

412 KB · Customer · 2026-07-19 08:22

receipt-july.pdf

88 KB · Customer · 2026-07-19 08:22