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#10410In ProgressHigh priorityrenewalbug
Quiz answers reset after submitting
Requester
Category
Technical
Channel
In-App Chat
Assignee
Created
2026-07-27
Submission · In-App Chat
Nadia Okafor reached out regarding "quiz answers reset after submitting". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10410
StatusIn Progress
PriorityHigh
CategoryTechnical
ChannelIn-App Chat
AssigneeMaya Chen
Created2026-07-27
Last updated2026-07-28 09:06
Submission metadata
Requester handlenadia.okafor
Requester emailnadia.okafor@outlook.com
DeviceMacBook Pro · Safari 18
App version4.1.2
Order referenceORD-48218
PlanEnterprise Seat
Tagsrenewal, bug