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#10408WaitingLow prioritybugfirst-contact
Password reset email never arrives
Requester
Category
Account
Channel
Email
Assignee
Created
2026-07-05
Submission · Email
Priya Moreau reached out regarding "password reset email never arrives". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10408
StatusWaiting
PriorityLow
CategoryAccount
ChannelEmail
AssigneeAaron Fournier
Created2026-07-05
Last updated2026-07-07 09:20
Submission metadata
Requester handlepriya.moreau
Requester emailpriya.moreau@gmail.com
DeviceiPhone 15 Pro · iOS 18.2
App version4.3.0
Order referenceORD-48220
PlanSOAAK Premium (Annual)
Tagsbug, first-contact