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#10407OpenMedium priorityviprefund-requested
Alexa skill not linking to account
Requester
Category
Content
Channel
Web Form
Assignee
Created
2026-07-08
Submission · Web Form
Leo Delgado reached out regarding "alexa skill not linking to account". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10407
StatusOpen
PriorityMedium
CategoryContent
ChannelWeb Form
AssigneeDev Patel
Created2026-07-08
Last updated2026-07-10 09:27
Submission metadata
Requester handleleo.delgado
Requester emailleo.delgado@soaak.com
DevicePixel 8 · Android 15
App version4.4.1
Order referenceORD-48221
PlanSOAAK Premium (Monthly)
Tagsvip, refund-requested