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#10406ResolvedHigh priorityrefund-requestedrenewal
Subscription not renewing after payment
Requester
Category
Gift Cards
Channel
In-App Chat
Assignee
Created
2026-07-11
Submission · In-App Chat
Grace Larsen reached out regarding "subscription not renewing after payment". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10406
StatusResolved
PriorityHigh
CategoryGift Cards
ChannelIn-App Chat
AssigneeUnassigned
Created2026-07-11
Last updated2026-07-13 09:34
Submission metadata
Requester handlegrace.larsen
Requester emailgrace.larsen@outlook.com
DeviceMacBook Pro · Safari 18
App version4.5.2
Order referenceORD-48222
PlanEnterprise Seat
Tagsrefund-requested, renewal