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#10405In ProgressUrgent prioritymobilevip
Duplicate charge on annual plan
Requester
Category
Integrations
Channel
Phone
Assignee
Created
2026-07-14
Submission · Phone
Owen Pryce reached out regarding "duplicate charge on annual plan". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10405
StatusIn Progress
PriorityUrgent
CategoryIntegrations
ChannelPhone
AssigneeMaya Chen
Created2026-07-14
Last updated2026-07-16 09:41
Submission metadata
Requester handleowen.pryce
Requester emailowen.pryce@comcast.net
DeviceWindows 11 · Chrome 129
App version4.6.3
Order referenceORD-48223
PlanFree Trial
Tagsmobile, vip