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#10404ClosedLow priorityescalated
Requesting refund for accidental upgrade
Requester
Category
Technical
Channel
Email
Assignee
Created
2026-07-17
Submission · Email
Christiane Nguyen reached out regarding "requesting refund for accidental upgrade". The issue started after the most recent billing cycle and has persisted across multiple sessions. The customer confirmed they have already tried signing out and back in, clearing the app cache, and reinstalling the application without any change in behavior.
Ticket information
Ticket ID#10404
StatusClosed
PriorityLow
CategoryTechnical
ChannelEmail
AssigneeRosa Iglesias
Created2026-07-17
Last updated2026-07-19 09:48
Submission metadata
Requester handlechristiane.nguyen
Requester emailchristiane.nguyen@gmail.com
DeviceiPhone 15 Pro · iOS 18.2
App version4.1.0
Order referenceORD-48224
PlanSOAAK Premium (Annual)
Tagsescalated